The latest offering from the RIM stable is the RIM BlackBerry Pearl 8130 which has been designed and built for the CDMA networks.

Global Positioning System or GPS is a key addition to the Blackberry which puts the phone among a select few having the feature as well. The addition of a two mega pixel camera which is also capable of recording video has been a welcome addition as well giving it significant improvement over its predecessor. The Pearl 8130 also comes with 3G support thus enhancing its internet experience.
The phone sports a sleek and compact build with dimension of 4.2 x 1.9 x 0.5 (in inches) and can snugly fit in your pockets or in your palm while talking. 65536 colors can be displayed by the 2.2 inch screen which is not a touch screen and at a resolution of about 260 x 240. The display whose technology enables the backlight to adjust to its surrounding automatically according to the environment uses light sensor to do so. As with any other mobile a number of themes, screen savers, backgrounds and other utilities are available to customize your mobile. An LED at the top-right edge gives away different colors which correspond to various alerts such as low battery or when you get a new text message for example.

The keypad which is characteristic of most blackberry phones has not changed much, with the usual navigation keys as well as the Sure Type keyboard. The revolutionary small ball like trackball navigator, first introduced in the Pearl can be seen here as well. The sensitivity with which this navigator works can be adjusted accordingly to suit one’s comfort. Apart from this, the usual talk and end call keys as well as a key which acts as a shortcut for the main menu and a button which helps the user to go back in a menu are also present.

A differentiating feature between the GSM and the CDMA variants are the addition of a jack for a 3.5mm headphone to give you decent sound quality as well as the relocation of the memory card slot to the exterior of the mobile from the difficult-to-access position near the battery. A quick launch button which can be customized as per preference can also be found. There is also a mini USB port. The top of the camera features the lens of the camera along with flash and the mute button.

The phone has a number of firsts to its credit. It’s the first CDMA Pearl, and it’s the first Pearl to incorporate GPS. It is the first RIM phone to have video recording capability and many more. Speeds on the Pearl 8130 are an average 300Kbps-600Kbps and have the potential to go up as much as 2Mbps, thus making it an enjoyable experience while surfing the net. The speed is due to the network (Verizon’s EV-DO) on which the Pearl 8130 works.

Pros: An awesome 2 mega pixel camera + Addition of GPS puts it at a cut above the rest+ An improved web browser coupled with 3G support makes internet browsing a pleasant experience.+ The design of the original pearl has been retained for the most part and is thus still an elegant and sturdy phone to use.
Cons: Nothing much to write here as the good outweighs the negatives but still certain small nagging points have been noted including:
The SureType keyboard which takes a while to get accustomed to, as it is not your usual keypad with three letters in alphabetical order and rather has two letters and gives you various combinations based on what you.
Overall: The phone has made an improvement over its already popular GSM predecessor and these new additions and improvements far outweigh the few negatives that the phone still has.
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Better Online Communication Makes Business Sense

Many companies are now doing the majority or even all their business online and foregoing the “Brick and Mortar” storefront. It is easy to see why that trend has happened. For one thing, the cost of setting up such a business is relatively inexpensive and easy. There is no need to pay for the overhead of a physical building.

Also, the cost of maintaining a Web site is minimal. Moreover, the Internet provides a convenient and efficient way of marketing products. As more and more people are spending time on the Internet, the market of online customers continues to grow.

But when businesses shift from face-to-face customers to anonymous online customers, there is a loss of personal connection and trust. All the online spamming and scamming hasn’t helped the matter at all. That has eroded the trust in E-commerce and the credibility of many companies. How are you gaining and maintaining customer trust? What are you doing as an online vendor to communicate to your customers?

In an online world, business just doesn’t stop after hours and on weekends. What are you doing to answer your customer’s questions?

Here are a few things that you can do to improve communication with your customers:
1. Offer a Frequently Asked Questions (FAQ) page and online product support information. This is an excellent way of answering basic questions that may otherwise flood your support email. For example, our voice-changing product, MorphVOX, has a FAQ on the common issues that customers may come across. We also have provided detailed online documentation on topics that users may want to explore more. This takes care of roughly 95% of the questions people may have.
2. Add a support email link on your Web site for issues that can’t be resolved by the Web support. At Screaming Bee, we try to answer our customer questions within one business day. More often, we’ll answer questions within an hour of receiving the email. I believe that we have gained many loyal customers because of our aggressive efforts to meet needs in a timely manner.
3. Provide a message board or forum for customers to voice their opinions, add comments, and interact with each other. Remember that people are social creatures and like to be heard. This also helps to build up a community of users that are empowered and have a say in the products and services that you provide.
4. Write a personal email to each customer. Have you followed up on your customers after they have made a purchase of your products or services? This is essential, not only from the perspective of getting feedback on how to improve your offerings, but more importantly, maintaining the trusting, long-term relationship with your customer. Send them an email within 3-4 weeks of the first purchase. In this way their experience with your products and services is fresh in their mind. Remember, a customer who is ignored is a customer who is lost.

Spending time and effort on better communication with your customers will pay off. Your company will rise and fall not on the customers you gain, but on the customers that you don’t lose. Loyal customers will be the ones that give you the best testimonials. They also provide you with the richest, organic, word-of-mouth marketing. Remember that every happy customer is a testament of your company’s success.
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Why Go Wireless With Your ISP?

When it comes to ISPs, most of the main players are traditional, wired service providers. This is traditionally seen as the more reliable and secure method of data transmission. However, advances over the years in wireless technology over the years have improved the security and reliability of wireless networks.

So when do you want to use a wireless network? There are many scenarios when you need a wireless network, some when you should use a wireless network, and many where you could use either. In this article, we will discuss the where, whens, and whys of Wireless ISPs.

The most obvious example of a place that is perfect for a WISP is in a mountainous region. When installing wired infrastructure, uneven mountainous terrain presents a problem. In addition, since the nodes (homes) tend to be further apart, you end up doing a lot of work just to wire up a single home. This is the ideal situation for a WISP. Network connectivity can be transmitted via standard 802.11 wireless protocols or via microwave transmitters.

In this situation, only one home in a mountainous area needs to be wired (or receive internet via satellite or other means). Then that home acts as a hub for all the other homes in the area. Many WISP owners have been successful covering an entire valley and providing all their neighbors with internet connectivity. Since there are usually no other options for Internet, it’s not too difficult to find clients.

Another scenario in which a wireless ISP is desirable is in an apartment complex. Since access points generally cover an area in the shape of a large sphere, one access point can cover a lot of users by placing it on the center of the middle-most floor. Larger buildings can be divided up by visualizing wireless spheres and placing them with a generous overlap in coverage.

Providing Internet access like this to tenants is ideal, because only one good backbone connection is needed and no additional wiring to individual units is necessary. As cable internet, fiber optic, dsl, and new mediums for Internet connectivity are rolled out, the building does not need to be rewired each and every time. All connectivity and network issues can be taken care of from the access points. Installation in this situation is usually easy and Internet can be provided from a maintenance closet, lease office, or a tenants apartment (who gets discounted connectivity in return for keeping the equipment in his or her apartment).

New construction areas are ideal for wireless ISPs. Often wired service providers are slow to roll out their networks in new areas, causing a high demand for Internet services. A WISP can gain enough clients in an area like this to have a strong hold when the wired service providers come rolling in. If you provide good service to your clients, they will have no reason to change and go with a wired service provider.

A WISP can be installed and run successfully in any type of neighborhood, but keep in mind that neighborhoods covering large areas with homes that are far apart are more difficult to cover.

When picking out an area to install, there are a few things to consider besides physical layout. You need to ask yourself ¨Is this area ripe for new clients?¨ Older neighborhoods or neighborhoods with low turnover are not going to see a lot of new clients because people may already have an ISP and have no need to change.

On the other hands, areas with high turnover and a younger population result in plenty of people constantly looking for new service. If they turn on their computers and see your access point, it’s very easy for them to come to your ISP for instant service.

Keeping in mind the things discussed in this article will help you more strategically plan your ISP rollout. If your a customer, then this article will help you know what to expect in your area and maybe even inspire you to start your own WISP for you and your neighbors.

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